Just-In-Time Troubleshooting

The following troubleshooting is applicable for Just-In-Time in Global Authentication Mode:

The incoming mapped value for the custId is the determining factor in this configuration.

1. If a user exists for the incoming custId value:

   The user is logged into the corresponding tenant according to the defined permissions.

2. If a user exists and the incoming custId(valid) value don’t match with the existing user’s custId:

   The user is created using the incoming custId with the mapped values.

3. If a user exists and the incoming custId value is invalid:

   Throws the following error

   Cannot find customer with id: 9xxx to create user

4. If a user doesn’t exist for a valid incoming custId value:

   The user is created with all the mapped values into the defined custId’s tenant.

5. If a user doesn’t exist for an invalid incoming custId value:

   Throws the following error

   Cannot find customer with id: 3333 to create user